Return & Exchange
At Rushush, we want our customers to be completely satisfied with their purchases. If you are not happy with your order, we are here to help.
We don't accept returns. But we can provide refunds or replacements for quality problems, wrong items, lost packages, broken items, and stuck orders. Can't accept Refund/replacement/return with the reason that is subjective reason like I don't like it etc.
If it is a quality problem (wrong items), you need to provide clear picture proof and a short video if we can’t find out the problem through pictures.
If the customer really wants to return, we will only refund the amount we charged you. Besides, the customer has to cover everything when he ships out the goods. We will reject cash-on-delivery international parcels. In addition, we will inspect the goods to see if they can be resold. If it arrives broken or can’t be sold again, we will not be able to issue a refund.
And you need to tell us within 7 business days of the delivery. If it exceeds 7 business days, we might not be able to offer a refund or replacement.
Condition of Returned Items
Items must be returned in their original condition, including all packaging and tags. We cannot process returns for items that have been damaged or altered in any way.
Refunds or Exchanges
We will issue a refund to your original payment method for the full purchase price of the returned item(s) once we receive them and verify that they are in good condition with tags and labels intact. If you prefer, we can also offer an exchange for a different item or store credit.
Customers are responsible for covering the cost of return shipping. We recommend using a trackable shipping method to ensure that your return arrives safely.
If you need to return an item, please contact us at firstname.lastname@example.org to initiate the return process. We will provide you with the return address and any additional instructions.